Job Postings 

Red River Valley & Western Railroad

POSITION DESCRIPTION

Director - Marketing, Sales & Customer Support


Department                 Sales & Marketing

Work Location            Breckenridge, MN

Reports to                   President/CEO

Key Roles

  • Drive RRVW’s sales and marketing strategy
  • Advance and strengthen RRVW’s relationships with customers and connecting carriers
  • Develop and lead a strong team of sales/marketing and customer support employees

Principal Accountabilities

  • Act as Role Model to demonstrate and inspire customer service, a safety mindset, ethics, and responsiveness
  • Develop volume & revenue goals for annual & five year budgets
  • Identify, capture and maintain business opportunities for unit train, carload, transload, and car storage segments
  • Work with connecting Class I rail carriers to capture new traffic including service, rates, and equipment
  • Coordinate with VP Econ. Dev. & Community Affairs to attract and locate new customer investments on RRVW
  • Develop and maintain customer relationships, organize customer events and sponsored meetings
  • Participate and provide RRVW leadership within targeted trade and customer associations
  • Reconcile actual revenue and volume results vs. budget in a monthly report presented to president and board
  • Monitor and provide timely ag and carload market updates to all departments, president, and board
  • Communicate and coordinate customer requirements with transportation and engineering departments
  • Supervise car distribution, interchange coordinators, and OEP, demurrage, and car storage administration
  • Oversee customer support team’s handling, diffusion, and resolution of customer issues and concerns
  • Work with Class I service centers to resolve movement/billing issues
  • Oversee RRVW tariffs and STB filings for local traffic, demurrage, and accessorial services
  • Develop and distribute key marketing and service metrics to other departments, president and board

Positions Supervised (6)

  • Carload Sales Representative
  • Car Distributor
  • Asst. Car Distributor/OEP Administrator
  • Interchange Clerks (2)
  • Customer Service Representative

 Assigned Hours/Conditions

  • Majority Monday to Friday daytime business hours, with occasional irregular hours
  • Combination of office and outdoor working conditions in varying weather and environmental conditions
  • Travel for company business, occasionally without advance notice
  • Meet deadlines, interface with President/CEO and RRVW’s Board of Directors

Qualifications

  • Bachelor’s degree in Marketing, Agriculture Economics/Agribusiness, or Business.  Master’s degree a plus.
  • Minimum ten years’ agribusiness, business, or grain marketing experience
  • Previous railroad experience as a carrier or shipper preferred
  • Demonstrated ability to develop new customers and nurture new and existing relationships
  • Demonstrated creativity to solve problems and conflicts within a team-oriented, regional railroad environment
  • Must be self-motivated with an ability to adapt to changing situations
  • Proven written and verbal communication and interpersonal skills
  • General knowledge of rail transportation and operations
  • Proven ability to teach and develop sales, marketing, and customer service personnel
  • Ability to drill down, understand root cause and resolve complex issues
  • Ability to communicate expectations and provide constructive feedback
  • Ability to accept and catalyze change to improve RRVW’s customer service, safety, and productivity
  • Strong computer skills and acumen to develop and utilize key metrics to monitor and grow the business
  • Must be insurable to drive company vehicles

Competencies
RRVW’s Leadership Team recently completed a comprehensive effort to develop RRVW’s Vision and Core Values Framework.  The result of this effort shall serve as the foundation of our talent strategy, expectations on how we work together to get to where we want to go, what we teach, and what we reward. 

RRVW Vision:    Growing the Heartland through determination, teamwork, and innovation©

RRVW shall select and develop its talent based upon each of the following Core Values:

Safety:

  • For Our Customers
  • For Our Families
  • For Each Other

Integrity: 

  • Be Honest
  • Be Responsible
  • Be Respectful
  • Be Fair

Teamwork: 

  • Bring A “Can Do Safely” Attitude
  • Support Each Other To Overcome Any Obstacle
  • Build And Grow Relationships

Communicate: 

  • Be Open & Objective
  • Talk Soft, Listen Hard
  • Prioritize
  • Celebrate Success

Improve:

  • Get Better Every Day
  • Improve Our Customers, Improve Ourselves
  • Grow Smart
  • Change Before You Have To

Pride: 

  • In Our History
  • In our Service
  • In Our Work
  • In Our Future

Trust

  • Through Mentoring, Learning And Experience, Trust Employees To Make Decisions And Be Accountable

Compensation Package

  • An market competitive base salary driven off the winning candidate’s qualifications and experience
  • An industry leading incentive compensation and profit sharing program based on annual company and individual performance
  • A robust 401K retirement program with annual company contributions that typically far exceed industry peers
  • US Railroad Retirement
  • Health, dental and vision insurance through Blue Cross/Blue Shield of North Dakota
  • An extensive Wellness Program

Interested? 

  • Applicants should submit their resume and a cover letter highlighting how their experience, qualifications, and character qualify them to lead RRVW’s Sales, Marketing and Customer Support team to:

Ms. Bev Jaehning

Manager, Human Resources

Red River Valley & Western Railroad Company

PO Box 608

Wahpeton, North Dakota 58074

bev.jaehning@rrvw.net

Phone:  (701) 642-8257

 

  • RRVW is accepting applications until such time as this critical leadership position is filled.  Early submittal is encouraged.

 

Red River Valley & Western Railroad Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


 

Job Postings 

Red River Valley & Western Railroad

POSITION DESCRIPTION

Carman


Inspect, troubleshoot, maintain and repair railroad freight cars in a timely manner in accordance with RRVW, American Association of Railroads (AAR) and Federal Railroad Administration (FRA) standards.  AWS certified is preferred but not required.  Must have a strong work ethic and desire to be part of a team that takes pride in our safety, quality, and customers.  Must be knowledgeable of operation of various power tools.  Ability to frequently climb up and down ladders along with frequent lifting, pushing and pulling.  Must possess a valid driver's license and be insurable to drive company vehicles.  Must be 18 years of age or older.  Employment is subject to pre-employment physical, drug test and background check.

 

Hours:  Morning Shift / Afternoon Shift

 

RRVW offers a competitive wage and excellent benefit package including health, dental, vision insurance and an industry leading incentive compensation package.

 

Interested? 

  • Fill out application found online or contact

Bev Jaehning

Manager, Human Resources

Red River Valley & Western Railroad Company

PO Box 608

Wahpeton, North Dakota 58074

bev.jaehning@rrvw.net

Phone:  (701) 642-8257

___________________________________________________________________

                                                                                                            

Job Postings 

Red River Valley & Western Railroad

POSITION DESCRIPTION

Transportation Specialist


Supervisor        Manager - Transportation                                               

Location           Breckenridge, MN                                                          

Starting Date    Open                                                                                                      

Salary Range     $20.97 - $29.53/hr* - based on experience and qualifications

*         Position may be subject to 90-day probationary period and rate

This position will be represented by the SMART Union

Hours          

Must be able to respond to a call for service at any time within a 24-hour day, including weekends and holidays and an occasional overnight stay may be required.                

 

JOB OBJECTIVE  

To work as a contributing member of a train crew (either as an operator of a locomotive or as a conductor/brakeman); switching freight cars and making up trains in yards or on-line.

 

BASIC QUALIFICATIONS

  • Must possess a high school diploma or equivalent of.
  • Must be self-motivated and able to work independently and with other.
  • Must possess good communication skills.
  • Must have a strong work ethic and desires to be part of a team that takes pride in our safety, quality and customers.
  • Must possess a valid driver’s license and must be insurable to drive company vehicles.
  • Good color vision is required for engineer certification.
  • Must be able to pass required examinations, read and understand safety instructions, book of rules, regulations, timetables, bulletins, waybills, placards, and other written or printed material of all railroads operating over.
  • Must successfully complete engineer qualification and promotion when required.  Previously certified engineers must also provide proof of safe work record as required by 49 CFR 240 from their former employer.
  • Required outdoor work in all types of weather conditions, walking distances on railroad roadbeds, inspecting freight cars, coupling air hoses, climbing ladders, replacing or repairing broken equipment.
  • Position is subject to random drug and alcohol testing.
  • List of physical skills required for this position and a more detailed list of principal accountabilities may be obtained from Bev Jaehning, HR Manager

Interested? 

  • Fill out application found online or contact

Bev Jaehning

Manager, Human Resources

Red River Valley & Western Railroad Company

PO Box 608

Wahpeton, North Dakota 58074

bev.jaehning@rrvw.net

Phone:  (701) 642-8257



       

Click HERE to obtain a PDF copy of our job application form. 

Application can be returned to our Human Resources Department at PO Box 608, Wahpeton, ND 58074, emailed to bev.jaehning@rrvw.net or faxed to 701-642-3534.

 

Red River Valley & Western Railroad is proud to be an equal opportunity employer.


 

 


 

Thank you for making RRVW a remarkable success!

Customer Satisfaction, it's what we do!

Responsive Rail Service through teamwork, dedication, and outstanding service!

Safe, Dependable and Cost Efficient Transportation.

Check out our great benefits package!